DELIVERY

We deliver our products in Poland with the support of the best, proven partners. In Poland our products will be delivered to you by ZADBANO or INPOST.

In Europe, outside of Poland, we cooperate with different partners – we choose solid partners – depending on the market.
If you want us to ship our products abroad – we are very happy to do so – we ship our products on daily basis within Europe and if you wish to have your product delivered outside of Europe – we will prepare a customised shipping quote for you – contact us at: help@hogai.store

COSTS:

We offer free shipping for European countries (outside of Poland). We care about our customers and the safe delivery of our products, which is why our shipments are delivered to your address.

SECURE DELIVERY:

We care about the qualitý of our products, so we provide you with safe transportation without damage.

We encourage you to carefully inspect the shipment and the product. If the shipment is damaged, make a damage report, this will allow us to determine the cause of the damage.
Describe in the protocol the condition of the package and provide other relevant information. A correct protocol will help us determine when the damage occurred and allow a faster response on our part.

You have the right to refuse a damaged shipment. In such a situation, inform us as soon as possible (myorder@hogai.store).
Note that the absence of a transport damage report or the incorrect preparation of the document may delay the processing of the claim.

DELIVERY TIME:

We work hard to deliver our products as soon as possible. If the product you ordered is in stock – then we try to make sure that the shipment reaches you in 5 working days at the latest (Europe outside of Poland). However, if we do not have the product in stock – the waiting time will increase. We will then inform you of the delivery date. In case of products ordered to be shipped outside of Europe – we will inform you about the timing in every individual case.

SHIPMENT TRACKING:

In the course of the service, you will receive a link to the shipment tracking system, through which you will not only learn the details of your order, but also get the opportunity to change the delivery date and contact Customer Service directly.

You will receive text messages and emails at every stage of the order process
With current implementation status. You will learn everything in time. You will be up to date.